Verify before you act.
Investment and finance transactions can involve sensitive documents and significant payments. Take time to verify requests, account changes and the identity of the person contacting you.
Payment instructions
Confirm payment details and changes through a known Regalis contact using independently verified information. Do not use only the telephone number or reply address in a message asking you to make a transfer.
Passwords and codes
Keep passwords and authentication codes private. A request to disclose a code, move money urgently or install unfamiliar access software deserves independent verification. This concept website does not request account credentials.
Unexpected messages
Look carefully at sender details, links, attachments and the reason for a request. A familiar name or copied branding does not establish that a message is genuine. Pause if an instruction is inconsistent with your understanding of the relationship.
Sharing sensitive records
Use the secure process confirmed by the relevant team for identity documents, bank details and financial records. A general website form is not the place to upload sensitive evidence unless an appropriate secure process is established.
If you suspect a problem
Contact the relevant bank or service provider promptly if funds may have been misdirected or access compromised. Notify Regalis through a verified channel and preserve the suspicious message and relevant details.
Professional partner access
Only authorised users should access client information. Review changes to personnel, organisation permissions and client authority. An introduction by itself does not justify access to full investment or finance records.