Tell us what needs attention.
If a service or interaction has not met your expectations, contact Regalis with the details of your concern and the outcome you are seeking.
Send your complaint or feedback.
Email info@regalis.com.au with Complaints and Feedback in the subject. Include the relevant service, dates and the outcome you are seeking. Ask for an appropriate channel before sending confidential documents.
Raising a concern
You may wish to raise a concern about service, communication, an investment interaction, finance assessment or the handling of information. Explain what happened and the outcome you are seeking so the matter can be directed appropriately.
Information that helps
Provide your contact details, the service involved, relevant dates or references and a concise summary. Include the names of people already contacted where useful. Sensitive documents should be supplied only through the advised secure channel.
How a matter is reviewed
The appropriate team considers the information, requests clarification where needed and explains the response or next step. A record of communications helps make the review more effective.
Further review
If a concern remains unresolved, ask about the applicable escalation process. External dispute resolution rights and published timeframes depend on the actual entity and service. No unverified scheme membership is claimed by this concept website.
Accessibility and assistance
Tell the team if you need a different way to communicate or would like an authorised person to assist. The authority and privacy arrangements should be clear before client-specific information is discussed.
Prepare your feedback.
Start with a short description. The right information helps identify the relevant service and next conversation.
This local concept prepares an on-screen summary only. It does not send personal information or submit an application.